SHIPPING & RETURNS

When will my order ship after purchasing?

Processing takes 1-3 business days, Monday through Friday not including holidays. Shipping times vary depending on where you’re shipping to. 

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How is my shipping cost calculated?

Your shipping cost is calculated based on your shipping address, the shipping method chosen, and the weight of your order at checkout. 

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Does my order qualify for free shipping?

Free shipping applies to US orders over $150. ​

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Help! My product did not arrive up to par.

In some cases, products will leak or melt in transit. This is a rare occurrence but does happen from time to time. Likewise, if you receive a product that you suspect to be expired or not suitable for use please contact our support team at support@delaurparis.com and we will be happy to help you!​

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Can I return a product if I have (gently) used it?

We’ve all been there - sometimes a product after the first or second use just doesn't work for you or your skin type. Please contact our customer support at support@delaurparis.com and we will be happy to help you! Please kindly note, we do not cover the cost for return of unwanted products.

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How long do refunds take?

Refunds will take 3-5 business days to be processed and posted to your payment method.​